Multiple Leadership classes are available on Sunday, March 3.

Leadership & Followership: The Fire Service Taijutsu 8:00am
Chief Alec Oughton
In this program, the facilitator will identify the importance of followership in public safety. Attributes of excellent leader/followers will be identified and weaknesses in public safety leaders’ followership qualities will be exposed. The class will also discuss the importance of balance and transition between leadership and followership at all levels.

Picking Up Where Bruno Left Off: The Humanistic Approach to Fire & EMS 10:15am
Deputy Chief Tim McKay
When Chief Alan Brunacini first introduced the concept of customer service to fire and EMS, it was a novelty. Today, rare is the fire department that doesn’t espouse its virtues in a motto, mission statement or list of values. But…there’s more we can do. Instead of simply practicing customer service principles, this session will encourage attendees to examine our profession as “Humanism”, the pinnacle of service to others. Major topics explored will include techniques for communicating for maximum impact to improve our human interaction and effectiveness.

Intoxicated Leadership: What Happens When We Stop Thinking Strategically and Start Reacting Emotionally 1:00pm
Lt. Ben Martin
When faced with conflict leaders far too often succumb to social pressures to remain popular at the expense of holding themselves and their people accountable. Dealing with difficult employees can be incredibly frustrating and discouraging, and it becomes tempting for leadership to flare up their rank and authority by quoting policy and “because I said so”. When disagreements inevitably present themselves, and employees start to spread rumors of their side of the story, leadership must avoid becoming emotional—especially angry and defensive. So how confident do you feel when you have to have a difficult conversation? Are you able to recognize when the employee is visibly upset and sending signals that starting a conversation is a bad idea? Traditional leadership classes often trick us into thinking that we can resolve conflict in a ten-minute conversation. In reality, leaders may never be able to secure a buy-in from the employee. Intoxicated Leadership illustrates why the body responds to conflict the way it does, be it on a call for service or just hanging out at the station. Using this information we will discuss at length how leaders can create favorable circumstances to assist in constructing and having a difficult conversation. Participants will receive an overview of emotional intelligence, and real-world tips that can be applied immediately to assist leaders in having easier and ultimately more productive conversations.